In a major accolade, HEIDELBERG has secured a position among Germany’s top 10 companies for customer satisfaction, according to the latest “Deutschland Test” by FOCUS MONEY, a leading finance publication. Evaluated across nearly 17,000 companies, HEIDELBERG stood out for its exceptional service quality, consulting expertise, and customer trust, solidifying its reputation as a leader in the mechanical and plant engineering and print technology sectors. CEO Jürgen Otto highlighted the recognition as evidence of HEIDELBERG’s customer-first strategy and ongoing investments in global service networks and staff expertise.
As a systems integrator, HEIDELBERG offers an end-to-end portfolio from presses and postpress solutions to workflow software, consumables, and training, supported by over 2,300 service staff globally. Notably, connected HEIDELBERG presses integrated into subscription models achieve 40% higher output and significantly reduced makeready times and waste. With over 11,000 presses connected to the HEIDELBERG Cloud, real-time diagnostics and AI-supported service strategies allow faster, more precise issue resolution, often remotely. Beyond printing, HEIDELBERG’s service excellence is attracting new sectors like defense, energy, and high-precision engineering, further expanding its impact and appeal.
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