Konica Minolta is once again putting the spotlight on service quality with the announcement of its Pro-Tech Service Award recipients for the first quarter of 2026. The program remains one of the company’s most visible dealer recognition initiatives, requiring partners to complete extensive technical training, meet strict response-time benchmarks, and undergo random field inspections to verify device performance and customer satisfaction. In a market where uptime and dependable support increasingly influence equipment decisions, this kind of certification carries significant weight.
The broader message here is about trust and long-term customer confidence. By evaluating management systems, parts inventory, dispatch efficiency, technician expertise, and customer satisfaction, the Pro-Tech designation goes well beyond simple service metrics. As Kevin Streuli, Vice President of the Solutions Support Division, notes, “Earning Pro-Tech certification is a significant accomplishment, reflecting a strong commitment to technical expertise, comprehensive training and a steadfast focus on customer and product excellence.” For dealers, the certification strengthens credibility in the field, while for Konica Minolta it reinforces the company’s positioning around service-driven partnership and consistent device performance.
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