One of the key advantages of owning a Koenig & Bauer press is having its knowledgeable Customer Service Specialist team as a strong partner to provide proactive maintenance, upgrade support and retrofitting solutions -- from in-person consultation to optimization of press operation. The team’s goal is to support the continuous high-calibre operation of its equipment without any unexpected interruptions, provide detailed press audits and maintenance checks, and monitor certain important components of technology for potential upgrades.
“Our CSS team has collectively more than 150 years of experience,” says Michael Eichler, sales director of Service Select. “We are out everyday meeting with our clients and helping them elevate their press productivity where possible with the latest technology, a partnership for proficiency. This proactive approach allows our customers to be very successful due to this vigilance and allows them to plan within their annual budgets for any regular maintenance, upgrades, and retrofits on their schedule. New technology can modernize their existing equipment and ensure a printer remains competitive.”
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