Canon expanded its customer-focused approach with the launch of a new Service Training Lab at its Boca Raton facility, unveiled to attendees during the thINK Ahead 2025 inkjet users conference. The lab was designed in response to customer feedback highlighting the growing importance of uptime, talent retention, and operational control in today’s competitive production environments.

The new Service Training Lab provides Canon inkjet press operators with hands-on instruction from factory-certified experts through three tailored programs. The Operator Pro+ Program trains experienced operators to conduct preventive maintenance on their own schedule. The Customer Technician Program equips in-house employees to handle common service issues independently, supported by on-site parts kits, a dedicated help desk, and local service backup. The Self-Maintenance Program offers the most advanced level of autonomy, preparing staff to receive the same comprehensive training as Canon Service Technicians, effectively transforming customer facilities into self-sufficient service centers.

“This new Service Training Lab was built as a customer-first solution,” said a Canon representative. “It gives print service providers the flexibility and confidence to manage maintenance in ways that align with their schedules, resources, and business goals.”

Beyond operational efficiency, the initiative also addresses industry-wide challenges such as labor retention and skills development. By creating clear advancement paths for operators and empowering teams with specialized training, Canon is helping businesses strengthen both performance and employee engagement.

With this state-of-the-art training facility, Canon continues its commitment to innovation and customer success, providing print businesses with new opportunities to boost uptime, streamline service operations, and retain skilled talent in an evolving market.